hello90 Terms and Conditions — Read Before You Start
These terms set out the rules that apply when you open an account with hello90 and use any part of the platform — from the games lobby to payment routes like Rocket, Upay and Bank Transfer. Access and eligibility depend on your local law and the eligible regions we serve; read each section carefully before you proceed.
Applies to all account holders
Covers Rocket, Upay, Bank Transfer
Eligibility depends on local law
Updated terms shown in your account
TERMS SCOPE
What These Terms Cover on hello90
By creating an account or using any service on hello90, you agree to be bound by these terms in their current published form. We may update these terms; the version shown in your account dashboard at login is the one that applies at any given moment. We will not apply a revised version to a transaction that has already been completed. Your use of payment routes — including Rocket, Upay and Bank Transfer — is subject to both these terms and the separate conditions of each payment provider. If there is a conflict, our terms take precedence for account-level matters, while the payment provider's conditions govern their own service. These terms do not create any rights in favour of third parties. Certain sections may not apply in every region; access and eligibility depend on local law and the eligible regions we support. If a clause is found to be unenforceable, the remaining clauses continue to apply. Questions about specific clauses can be sent to our support channel at any time. We aim to respond within the timeframe shown in the support section of this page.
Rocket
Upay
Bank Transfer
Account dashboard
Support channel
POLICY BOUNDARIES
Where These Terms Apply and What They Cover
Not every part of the platform falls under the same rule set. The four areas below show clearly what is and is not governed by these terms, so you can identify the right policy route before raising a question.
Account Access
Creating, verifying and managing your hello90 account — including login, password recovery and session controls — is fully covered by these terms. Any action taken while logged in is subject to the rules set out here.
Transactions
Deposits and withdrawals made through Rocket, Upay or Bank Transfer are subject to both these terms and the payment provider's own conditions. Transaction records are visible in your account wallet history after each completed transfer.
Site Content
Game titles available in the lobby — including those from Habanero, Spadegaming and JDB — are governed by these terms for access and fair-use purposes. Studio-level rules, where they exist, are displayed inside the individual game interface.
Third-Party Services
External links, payment processors and identity-verification services operate under their own policies. We are not responsible for the terms of any third-party service, and these terms do not extend to cover them.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
These terms give you several practical options for managing your relationship with hello90. You can review your full transaction history at any time through the wallet section of your account dashboard — each completed Rocket, Upay or Bank Transfer entry is logged there with a timestamp. If any account detail is recorded incorrectly, you can update it directly from the account settings page; for fields that cannot be edited by you, submit a correction request through our support channel. If you disagree with how a term has been applied to your account — for example, a session restriction or a transaction query — you can raise a formal question in writing. We will acknowledge it and provide a reasoned response. Closing your account is also your right; the process is outlined in the account settings section.
Review Your Records
Open the wallet section in your account dashboard to see every transaction logged against your account, including payment method used, amount and timestamp.
Correct Account Details
Editable fields can be changed directly in account settings. For fields that require verification, submit a written request through the support channel with your account reference.
Raise a Policy Question
If you believe a term has been applied incorrectly, contact support in writing. State the clause and the account action you are questioning; we will respond with a specific explanation.
Request Account Closure
Account closure is handled through the account settings page or via the support channel. Open balances must be withdrawn before closure is confirmed.
CONTACT POLICY
How to Reach Us for Terms Questions
If a section of these terms is unclear or you need to raise a specific policy matter, three contact routes are open to you. Choose the one that suits the nature of your question — urgent account issues are handled fastest through live chat.
Live Chat
Open the chat window from any page inside your logged-in account. Use this route for urgent account or payment queries linked to these terms.
Email Support
Send a written query to our support email address shown in your account dashboard. Include your account reference and the specific clause or transaction you are asking about.
Help Centre
The Help Centre in your account contains policy summaries and step-by-step guidance for common terms questions including payment disputes and account corrections.
POLICY HANDLING
How We Manage These Terms in Practice
We apply these terms consistently across all accounts. Below are the four areas where our policy handling directly affects your experience — from how data is retained to how you request a change.
Data Retention
Account and transaction data is retained for the period required by applicable law and our internal audit obligations. You can request a summary of what we hold by contacting support with your account reference and a written request.
Cookies and Session Data
We use session cookies to keep you logged in and to track in-session activity. You can manage cookie preferences through your browser settings; restricting cookies may affect how some account features display.
Account Security
You are responsible for keeping your login credentials private. If you suspect unauthorised access, change your password immediately through account settings and notify support. We will log the report and investigate.
Requesting Term Changes
We do not negotiate individual term variations. If you believe a term is being applied in a way that contradicts its plain meaning, raise it in writing through the support channel. We will review and respond.
TERMS FAQ
Common Questions About hello90 Terms and Conditions
The questions below cover what we hear most often from account holders about how these terms work in practice. If your question is not answered here, contact support through your account dashboard.
Do these terms apply to me if I use Rocket or Upay to deposit?
Yes. Any account action — including deposits via Rocket, Upay or Bank Transfer — is covered by these terms. The payment provider's own conditions also apply to the transfer itself. Both sets of rules run in parallel; our terms govern the account side.
How will I know if the terms have been updated?
The current version of these terms is always shown in your account dashboard after login. We do not apply a revised version to a transaction that has already been processed. Check the dashboard whenever you want to confirm which version is active.
Can I dispute how a term was applied to my account?
Yes. Send a written query through the support channel, state the clause you are questioning and describe the account action involved. We will acknowledge your query and provide a specific written response explaining how the term was applied.
Are game studios like Habanero or JDB covered by these terms?
These terms cover your access to game content in the lobby, including titles from studios such as Habanero and JDB. Studio-level rules that affect individual game mechanics — where they exist — are displayed inside the game interface itself.
What happens to my account data if I close my account?
Account and transaction records are retained for the period required by applicable law, even after closure. You can request a summary of what we hold by contacting support in writing with your account reference before or after closing.
Do these terms apply the same way in all regions of Bangladesh?
Access and eligibility depend on your local law and the eligible regions we serve. Not every clause applies in every location. If you are unsure whether a specific term applies to you, raise the question with support before taking the relevant account action.
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