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This page sets out the legal framework that governs your account with hello90 — covering policy scope, your rights, and how to raise questions. Access to our platform depends on your local law and eligible regions, so read these terms carefully before you proceed.
hello90 operates under a policy framework designed to be transparent about what we do with your account data, how transactions are handled, and what obligations apply on both sides. Whether you fund your account via Rocket, Upay, or Bank Transfer, the same policy terms apply to every transaction record and account action. Eligibility to use this platform depends entirely on the laws of your local jurisdiction and the regions we currently support — we do not make representations about legality in areas outside our confirmed eligible regions. These terms are written in plain language so you can read them without a legal background. If any clause is unclear, the support contact route in this page is the right place to ask. We update these terms when our policy or operational scope changes; the current version is always the one shown here. Continuing to use your account after a policy update means you have accepted the revised terms. If you do not agree with a change, you should stop using the account and contact support to discuss your options. Your payment records — including Rocket, Upay, and Bank Transfer transactions — are retained in line with the retention schedule described in the trust section below.
Rocket transactions fall under the same account policy as all other payment methods.
Upay deposits and withdrawals are recorded and retained per our standard policy schedule.
Bank Transfer records are held in your account history and subject to the same review rights.
Not every aspect of your experience falls under the same policy clause. This section clarifies what is and is not covered so you know where to look when a question comes up.
Login, session controls, and account-level settings are fully within scope. Any access dispute or lock-out query should be directed to support using the contact route on this page.
Deposits and withdrawals made via Rocket, Upay, or Bank Transfer are covered. Transaction records are visible in your account dashboard after login and are subject to the retention terms here.
Game content supplied by studios such as Habanero, Spadegaming, and JDB is governed by those providers' own content terms. We make their titles available in the lobby; their individual game rules sit outside this policy.
External links, payment network rules set by Rocket or Upay, and any service you access outside hello90 are not covered by this policy. Those services carry their own terms.
You have concrete steps available to you at any point. Your account dashboard shows your full transaction history — every Rocket, Upay, and Bank Transfer record is listed there with date, amount, and status. If any detail looks wrong, you can raise a correction request directly through the support channel. Personal details held on your account — name, contact information, wallet identifiers — can be reviewed at any time after login, and corrections can be requested in writing via the contact route below. If you want to understand how a specific policy clause applies to your situation, submit a written question and we will respond with a plain-language explanation. You are not required to accept a policy change silently; if a revision affects your account in a way you disagree with, contact support before the effective date to discuss your options.
Open your account dashboard after login to see the full transaction log, including all Rocket, Upay, and Bank Transfer entries.
Submit a correction request through the support contact route if any personal detail or transaction record is inaccurate.
Send a written query to the legal contact address; we respond with a plain-language explanation of the relevant clause.
For any account-level concern — access, records, or policy application — the support team is the first point of contact.
Policy questions, correction requests, and account concerns can all be directed through the channels below. Use the route that fits your query — live chat for quick account questions, email for written policy requests.
Open the chat widget from your account page for account-level queries. Responses are handled by the Bangladesh support team.
Send written policy questions or correction requests to our support email. Include your account reference so we can locate your records quickly.
Many policy-related actions — reviewing transaction records, checking current terms — are available directly inside your account without contacting support.
Your account data is held securely and accessed only for the purposes described in this policy. We use standard encryption on all account sessions and payment flows, including Rocket, Upay, and Bank Transfer transactions. Cookies are used to maintain your session and remember account preferences; you can manage cookie settings through your browser. Account data is retained for as long as your account is active and for a defined period after closure, in line with applicable record-keeping requirements. If you want to know what data we hold, request a copy through the email contact route. To request a change or deletion, submit a written request with your account reference.
Sessions are encrypted end-to-end. If you notice unusual account activity, contact support immediately through live chat or email.
We use session and preference cookies. Manage or clear them through your browser settings at any time; some account features require session cookies to work.
Transaction records — including Rocket, Upay, and Bank Transfer history — are retained for the period required by our operational and legal obligations.
To correct, export, or request deletion of your account data, send a written request with your account reference to the support email address.
Common questions about your rights, data, and how this policy applies to your account.
Yes. Every transaction processed through Rocket, Upay, or Bank Transfer is covered by this policy. Records are stored in your account dashboard and subject to the same retention and review rights as all other account data.
Send a written data request to our support email with your account reference. We will confirm what information is held and provide a copy within a reasonable timeframe. You can also review your transaction history directly in your account dashboard after login.
Access depends on your local law and the eligible regions we currently support. We do not make representations about legality in areas outside our confirmed eligible regions. Check the current eligibility information shown in your account or contact support if you are unsure.
Account data is retained for a defined period after closure in line with our operational and legal obligations. To request deletion after closure, submit a written request with your account reference to the support email. We will confirm what can be removed and what must be retained.
Submit a correction request through the support email or live chat, including your account reference and the specific detail to be corrected. Our team will verify the request and update the record. Transaction records that are factually accurate cannot be altered.
Contact support before the effective date of the change. If you continue using your account after the update takes effect, that is taken as acceptance of the revised terms. If you do not agree, stop using the account and discuss your options with the support team.