Slots / Mobile
This policy explains exactly what data hello90 collects when you open an account, how we store it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and eligible regions — read this before you proceed.
When you use hello90 — whether you are browsing game categories, completing a Rocket transfer, or checking your account wallet after a Bank Transfer — we collect certain data to run your session and maintain your account. That data includes your registration details, login activity, device type, and the payment method you choose at checkout. We do not sell your personal data to third parties. We share data only where it is necessary to process a transaction, verify your identity as required, or comply with a lawful request. Upay and Bank Transfer transaction records are stored in line with the retention periods described below in this policy. Cookies on hello90 record session state and preference signals — not financial credentials. You can adjust cookie permissions through your browser at any time. This policy applies to all activity on hello90. It does not govern third-party sites that may be linked from our pages. Your continued use of the platform is not taken as waiver of any right set out here — we treat your data choices as active, not passive.
Transaction references processed via Rocket are retained for account reconciliation. We do not store full mobile wallet credentials on our servers.
Upay payment records are logged to your account history. You can view the transaction log after login under your wallet section.
Bank Transfer details are held for the period required to resolve any dispute or statutory request. They are not shared beyond that purpose.
Not every interaction on or near hello90 falls under this policy in the same way. We have drawn clear lines below so you know exactly what we are responsible for and what sits outside our control. If something falls outside our scope, we will tell you where to direct your question rather than leaving you without a route.
All data created when you open, verify or log into your hello90 account is fully covered. This includes email, device identifiers and session tokens held on our servers.
Deposit and withdrawal records via Rocket, Upay and Bank Transfer are within scope. We log method, reference and timestamp. We do not hold full card or wallet PINs.
Game session data — rounds played, wager history, account balance changes — is recorded under this policy for account integrity and dispute resolution purposes.
External sites linked from hello90, including payment gateway pages operated by Rocket or Upay, operate under their own privacy policies. We are not responsible for those pages.
You are not a passive subject of this policy. There are concrete steps you can take at any time. To review the personal data we hold, log into your hello90 account and open the account settings section — your profile details and saved payment method references are listed there. If any detail is incorrect, you can edit it directly in the same section or raise a correction request through our support channel. Data held for legal or transaction purposes may not be erasable on demand, but we will explain exactly what is retained and why. If you want to ask a specific question about how your data is used — for instance, how a Rocket transaction reference is stored or how long your login history is kept — send the question to our support team with your account reference. We aim to respond within the period shown in your account support section. Availability of these rights may vary depending on your local law and the eligible region you access from.
Log in and open account settings to see what personal data and payment references are stored against your account at any time.
Edit your profile directly in account settings or raise a correction request through the support channel with your account reference included.
Send a specific question — for example, about Rocket transaction retention — to support. Include your account reference so we can locate the right records.
If you believe data is being held beyond its stated purpose, contact support. We will explain the legal or operational basis for any retention that applies.
If your question about this privacy policy is not answered on this page, there are three direct routes to our team. Use the one that matches the nature of your question — account-specific queries need your account reference, while general policy questions do not.
Open the chat widget on hello90 while logged in. For a data or privacy question, include your account reference so the agent can pull the correct record.
Send your privacy query to the support email shown in your account settings page. Include your registered mobile number or email and a clear description of the data question.
For self-service corrections — name, contact detail, saved payment method references — the account settings section is the fastest path and does not require a support ticket.
hello90 applies the following practices to every account, regardless of which payment method you use. These are not aspirational statements — they describe what is active on your account right now.
Personal and transaction data is stored for the period necessary to maintain your account and meet any lawful obligation. Once that period ends, records are deleted or anonymised. The retention period for Rocket and Upay transaction references is shown in your account history.
Cookies on hello90 track session state and browsing preferences — not financial credentials. You can review and adjust cookie settings through your browser. Disabling non-essential cookies will not prevent you from logging in or completing a Bank Transfer.
Your login session is protected with standard authentication. We do not store wallet PINs or full payment credentials on our side. If you notice unauthorised activity on your account, contact support immediately using the chat route described on this page.
When this policy is updated, the revised version is published at hello90/privacy-policy/ with the effective date noted at the top of the page. We do not send retrospective notices for minor clarifications, but material changes will be flagged through your account notification area.
The questions below cover what we hear most from account holders in Bangladesh about data, cookies, payment records and their rights under this policy.
We collect your registration details — email address, mobile number and any identity verification data required by our process. Device type and login activity are also logged. We collect only what is needed to run your account and process transactions via Rocket, Upay or Bank Transfer.
Transaction references and timestamps are stored for reconciliation and dispute purposes. Full wallet credentials or PINs are never stored on our servers. The payment gateway handles credential entry directly. You can review your transaction log in the wallet section after login.
Log in and open the account settings section. Your profile data and saved payment method references are listed there. For a fuller data summary — including login history and session records — raise a request through live support chat with your account reference.
You can request a review of what is held. Data tied to active legal or transaction obligations may not be erasable immediately — we will explain the basis for any retention. Once the retention period ends, records are deleted or anonymised. Contact support with your account reference to start the process.
This policy applies to all activity on hello90. However, your specific rights and the platform's availability depend on your local law and the eligible region you access from. If you have a question about what applies in your situation, contact support before proceeding.
The updated policy is published at hello90/privacy-policy/ with the effective date at the top of the page. Material changes are flagged in your account notification area. Minor clarifications may be updated without a separate notice. Check this page periodically to stay current.