hello90 Banking: Deposits, Withdrawals and Wallet Management
This page covers every money operation on your hello90 account — adding funds, requesting payouts and completing identity verification before either action clears. The three payment routes available here are Rocket, Upay and Bank Transfer; each one sits inside the Banking section of your account dashboard after you log in. Open the Deposit tab to add funds using your linked Rocket or Upay number, or select Bank Transfer if you prefer to move money directly from your account. Payouts follow a parallel path: go to Withdrawal in the same Banking section, choose the method that matches the wallet you deposited from, and follow the fields shown on screen. Before your first withdrawal, the verification step under Account Settings needs to be completed — that section shows exactly which documents are required. Read the KYC and withdrawal sections below before you act; they answer the questions that come up most often at each step.
Every banking action on hello90 passes through a set of account-level checks before it processes. Here is what those checks cover and where you find each one.
Verified domain access
Always reach your account through hello90. The padlock in your browser address bar confirms the secure connection. If the domain looks different from what you saved, stop and contact support before entering any account details or initiating a transfer.
Identity verification
Before your first withdrawal processes, the account verification step under Account Settings confirms that the name on your account matches the wallet or bank you are withdrawing to. This check protects your funds from ending up in the wrong account.
Wallet ownership confirmation
We match the Rocket or Upay number you register against the name on your hello90 account. You cannot withdraw to a wallet registered to a different person. This single-owner rule is there to stop unauthorised transfers out of your balance.
Support available for blocked transactions
If a deposit does not appear in your balance or a withdrawal stays pending past the status shown in your account history, reach the support team through the live chat link inside your account dashboard. Keep your transaction reference number ready when you contact us.
TRANSACTION RECORDS
Matching Your Wallet Statement to Your Account History
When a transfer goes through, two records are created: one in your Rocket, Upay or bank statement, and one in the Transaction History section of your hello90 account. Here is how to line them up if a discrepancy appears.
Reference number
Every hello90 transaction generates a reference number shown at the moment of confirmation and again in Transaction History. Your Rocket or Upay app records a matching transaction ID on its end. Keep both; they are the two pieces of evidence support needs when investigating a mismatch.
Status labels
Hello90 account history shows three statuses: Pending, Completed and Failed. Pending means the transfer is being processed. Completed means your balance has updated. Failed means the funds were not moved and you should check your wallet app for the corresponding reversal before contacting support.
Account history path
Log in, open the Banking section and select Transaction History. Each entry shows the method used, the direction (deposit or withdrawal), the amount and the timestamp. You can filter by date range if you are looking for a specific transfer from an earlier session.
Evidence to keep
Screenshot the confirmation screen from your Rocket or Upay app immediately after a transfer. Combined with the hello90 reference number, this screenshot is sufficient for support to trace any delayed or disputed transaction. You do not need anything beyond those two items.
PAYMENT METHODS
Local Payment Options on hello90
The three payment rails below are the ones currently active on hello90 for Bangladesh. Each appears as a selectable option inside the Banking tab of your account dashboard once you are logged in.
Rocket
Transfer from your Rocket mobile wallet directly to your hello90 balance. Enter your Rocket number in the Deposit fields and confirm with the PIN your wallet app prompts.
Upay
Upay transfers link your Upay account to your hello90 wallet. Select Upay in the Banking tab, enter the amount and complete the confirmation step shown in the Upay app.
Bank Transfer
Send funds from your Bangladesh bank account using the account details shown in the Deposit section after you select Bank Transfer. Use the transaction reference provided so your deposit is matched correctly.
IDENTITY VERIFICATION
Account Verification on hello90
Verification is a one-time step that unlocks withdrawals and protects your account from unauthorised access. Once cleared, you will not need to repeat it. The verification section sits under Account Settings and shows you exactly which documents are currently required. We review submissions and update the status shown in your account; you do not need to contact support unless the status has not changed after the period indicated on the verification page.
Step 1 — Open Account Settings
Log in, go to Account Settings and select Identity Verification. The page lists the documents required and shows your current verification status.
Step 2 — Upload your document
Upload a clear image of the document type shown on the verification page. Make sure all four corners are visible and the text is readable. Blurry or cropped images are the main reason verification takes longer.
Step 3 — Confirm wallet ownership
You will be asked to confirm that the Rocket or Upay number on your account belongs to you. This matches the name on the document you uploaded and the name on the wallet.
Step 4 — Wait for confirmation
Your account status updates once the check is complete. The verification page shows the current state. When status changes to Verified, your withdrawal path is open.
PAYOUT PROCESS
Moving Your Balance Back to Your Wallet
Before requesting a payout, check that your account verification status shows Verified under Account Settings. If it does not, complete that step first — withdrawals submitted before verification clears will sit in Pending until the check finishes. Once verified, go to the Banking section and open the Withdrawal tab. The methods available there match the local rails active on your account: Rocket, Upay and Bank Transfer. Choose the same method you used to deposit wherever possible; this is the path that clears with the least back-and-forth from our side. Enter the amount you want to withdraw, confirm that the wallet number or bank details shown are correct, and submit. The amount deducted from your hello90 balance immediately on submission.
Step 1 — Open Withdrawal tab
Log in and go to Banking, then select Withdrawal. Confirm your verification status is showing Verified before you proceed.
Step 2 — Choose your payout method
Select Rocket, Upay or Bank Transfer. The wallet number or bank account linked to your profile appears automatically. If the details are wrong, update them in Account Settings first.
Step 3 — Enter the amount and confirm
Type the amount and review the confirmation screen carefully. The withdrawal fields show the minimum and maximum amounts permitted. Submit once you are satisfied the details are correct.
Step 4 — Track in Transaction History
Your payout appears in Transaction History immediately after submission. Watch the status label change from Pending to Completed. Contact support via live chat if it does not progress as expected.
ADDING FUNDS
Depositing into Your hello90 Account
Getting funds into your hello90 account takes a few steps inside the Banking section, and the fields on screen walk you through each one. We support Rocket, Upay and Bank Transfer for Bangladesh — pick the option that matches the wallet or bank account you want to use. For Rocket and Upay, the process stays inside your mobile app: hello90 shows you the amount and confirmation details, and your wallet app handles the actual transfer. For Bank Transfer, the Deposit tab shows the account details to send to along with a reference code you must include in the transfer notes — that reference is how we match your payment to your account automatically. Once a deposit is matched, your hello90 balance updates and you can see the transaction in your history. The minimum deposit amount is shown on the Deposit page for each method.
Step 1 — Log in and open Banking
Go to the Banking section after logging in and select the Deposit tab. The available methods — Rocket, Upay, Bank Transfer — are listed there.
Step 2 — Select your wallet or bank
Choose Rocket, Upay or Bank Transfer. Each method shows the relevant fields and the minimum amount for that route.
Step 3 — Enter the amount and confirm
Type the amount you want to deposit. For Rocket and Upay, complete the confirmation in your wallet app. For Bank Transfer, note the reference code and include it in your bank transfer instructions.
Step 4 — Check your balance
Your balance updates once the transfer is matched. Open Transaction History to see the Completed status. If the status shows Pending for longer than indicated, contact support with your reference number.
COMMON QUESTIONS
Banking Questions We Hear Most Often
These are the questions that come up most often around deposits, withdrawals and verification on hello90. If your question is not here, live chat inside your account is the fastest way to get a specific answer.
What is the minimum deposit amount on hello90?
The minimum deposit amount is shown on the Deposit page for each payment method after you log in. The figure may differ between Rocket, Upay and Bank Transfer, so check the specific tab for the method you plan to use before entering an amount.
My Rocket deposit is not showing in my balance — what do I do?
Open Transaction History and check the status label. If it shows Pending, the transfer is still being matched. If the status has not updated to Completed within the timeframe shown on the deposit confirmation screen, contact support via live chat with your Rocket transaction ID and the hello90 reference number.
Can I withdraw to a different Rocket number than the one I deposited from?
Withdrawals must go to the wallet registered on your account. To change a registered wallet number, update it in Account Settings and complete any re-verification step shown there. We cannot process a payout to a wallet that is not linked to your account profile.
How long does account verification take?
The verification page inside Account Settings shows the current review status. Processing time depends on document clarity and queue volume. Submitting a sharp, fully visible image of your document is the single most reliable way to avoid delays.
Why is my withdrawal still showing as Pending?
A Pending withdrawal means the transfer is in progress. Check the expected timeframe shown on the withdrawal confirmation page. If the status has not moved after that period, open live chat with your transaction reference number. Do not submit a duplicate withdrawal request while the original is still Pending.
Do I need to verify my account before I can deposit?
Deposits can be made before verification is complete. Account verification is required specifically before your first withdrawal is processed. We recommend completing verification early so there is no delay when you want to move funds out of your account.
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